Refund policy

Last updated: 20 August 2025

Thank you for shopping at Wenergo Systems d.o.o.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at shop@wenergo-systems.hr.
Returns should be sent to the following address:
Wenergo Systems d.o.o.
Resetari 70, 51215 Kastav, Croatia

If your return is accepted, we’ll send you return instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shop@wenergo-systems.hr.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Custom products (e.g. special orders or personalized items)

  • Perishable goods (e.g. food, flowers, plants)

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
Please contact us if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at shop@wenergo-systems.hr.

Return Shipping Costs

For returns due to change of mind or incorrect orders by the customer, the buyer covers the return shipping costs. In case of damaged or defective products, Wenergo Systems will cover the return shipping.